No hidden charges. No surprises. Every fee is explained clearly before you instruct us so you can make an informed decision.
As a member of the Property Redress Scheme, we are required to publish our fees clearly and keep them up to date. Last reviewed: June 2025.
Our sales fee is straightforward: a single percentage of the final agreed sale price, with no upfront costs and no charge if we do not sell. Everything you need to get your property sold is included.
For properties listed with us exclusively, we may be able to offer a reduced rate - ask us when you book your valuation.
Three levels of service to suit every landlord - whether you want us to find a tenant and hand back control, or manage everything from day one.
of monthly rent
Min. £600
Not included: Ongoing rent collection, Day-to-day management, Maintenance coordination.
Enquire →of monthly rent
Min. £80/month
Not included: Day-to-day maintenance coordination, Property inspections.
Enquire →of monthly rent
Min. £100/month
Houses in Multiple Occupation require a higher level of management than standard single-lets - multiple tenancy agreements, stricter compliance obligations, and far greater maintenance coordination. Our HMO management service is built specifically for this.
With 35+ years of experience and HMO specialists on the team, we keep your property legally compliant, fully tenanted, and hands-off for you.
Under the Tenant Fees Act 2019, most fees charged to tenants are prohibited. We do not charge tenants admin fees, referencing fees, or any other unlawful charges. The only payments a tenant may be asked to make are those permitted by law.
| Permitted charge | Details |
|---|---|
| Holding deposit | Maximum 1 week's rent - refunded on successful move-in |
| Security deposit | Maximum 5 weeks' rent (annual rent under £50,000) |
| Rent | As stated in your tenancy agreement |
| Early termination (if requested by tenant) | Landlord's reasonable costs only |
| Lost keys / security devices | Reasonable cost of replacement |
| Late rent payment | 3% above Bank of England base rate after 14 days |
If you believe you have been charged an unlawful fee, you can report it to Trading Standards or the Property Redress Scheme.
We price fairly from the outset and do not inflate fees expecting to discount. That said, for portfolio landlords or multiple instructions we are happy to discuss terms - give us a call.
We operate on a no sale, no fee basis for sales instructions. You only pay our fee upon successful completion.
Occasionally there are disbursements for third-party costs - for example, an Energy Performance Certificate (EPC), gas safety certificate, or EICR - if you do not have current ones. We will always ask before instructing any third party on your behalf.
No. Under the Tenant Fees Act 2019, charging tenants admin, referencing, or credit check fees is prohibited. We are fully compliant - the only charges tenants may incur are those permitted by law.
HMO management is more complex than standard letting. It involves multiple tenancy agreements, room-by-room inventory, stricter compliance requirements, and higher maintenance coordination. Our fee reflects that level of service.
We'll always talk you through costs before we ask you to sign anything. Call us or book a valuation and we'll explain everything in plain English.
“StepUp Properties were absolutely brilliant from start to finish. They found us a tenant within days and handled all the paperwork seamlessly. Couldn't recommend them enough - professional, responsive, and genuinely helpful.”
“Fantastic service. I've used a few agents in North London over the years and these guys are by far the best. They actually pick up the phone, which is rarer than you'd think. My property has been fully managed by them for two years now with zero stress.”
“As a first-time landlord I was nervous about everything, but the team at StepUp walked me through every step. The HMO advice alone saved me a huge headache. Really knowledgeable and honest - not just trying to take your money.”
“Sold my flat in Hendon through StepUp and I was impressed with the whole process. Accurate valuation, great photos, and they kept me updated throughout. Completed in under 10 weeks. Very happy.”
Looking to rent or sell? Call us now on +44 20 7096 1943
