Whether you need something fixed, want a property inspection, or simply want to tell us how we're doing - this is your dedicated support hub. We're here 24/7, and we genuinely mean that.
We believe that being a great landlord's agent means being an exceptional tenant's agent too. Here's what every StepUp Properties tenant can expect - always.
Our maintenance team is available around the clock. No waiting until Monday - emergencies are dealt with as emergencies.
Every property is managed in line with the latest UK tenancy law, including the Renters Rights Act. Your rights are always respected.
You'll always be kept informed. When you report an issue, you get an acknowledgement. When it's fixed, you hear about it.
We don't hide behind ticket systems and bots. Call us and a member of our team picks up - someone who knows your property.
Fully compliant with the Renters' Rights Act - your rights as a tenant are protected at every stage of your tenancy.
Property Redress Scheme
StepUp Properties is a registered member. You have the right to escalate any unresolved complaint to the scheme free of charge.
Reviews help local landlords and tenants understand what working with StepUp Properties is like.
Emergency issues are responded to within hours. Urgent issues are handled within 24 hours. Routine maintenance is usually handled within 7 working days. You'll receive an acknowledgement as soon as we receive your report.
Call us on +44 20 7096 1943 - our out-of-hours line is monitored 24/7. For gas emergencies, call the National Gas Emergency Service immediately on 0800 111 999.
A total loss of heating between October and April, active flooding or water ingress, gas smells, structural collapse, complete loss of electricity, or a security breach all qualify as emergencies requiring immediate attention.
Yes - just add the name in the notes field when booking your inspection and we'll do our best to accommodate the request.
A member of our team will visit to check the overall condition of the property, ensure appliances and fixtures are working correctly, and look for maintenance issues before they become bigger problems. It typically takes 20-30 minutes and you're welcome to be present.
Use the issue report form and select Hallway / Stairs or Exterior / Garden as the affected area. We treat communal area reports with the same urgency as in-room issues.
“StepUp Properties were absolutely brilliant from start to finish. They found us a tenant within days and handled all the paperwork seamlessly. Couldn't recommend them enough - professional, responsive, and genuinely helpful.”
“Fantastic service. I've used a few agents in North London over the years and these guys are by far the best. They actually pick up the phone, which is rarer than you'd think. My property has been fully managed by them for two years now with zero stress.”
“As a first-time landlord I was nervous about everything, but the team at StepUp walked me through every step. The HMO advice alone saved me a huge headache. Really knowledgeable and honest - not just trying to take your money.”
“Sold my flat in Hendon through StepUp and I was impressed with the whole process. Accurate valuation, great photos, and they kept me updated throughout. Completed in under 10 weeks. Very happy.”
Looking to rent or sell? Call us now on +44 20 7096 1943
