Privacy Policy

Who we are

StepUp Properties ("we", "us", "our") is the data controller responsible for the personal information collected through this website. We are registered in England & Wales under company number 11462901.

If you have any questions about this policy or how we handle your information, you can contact us at info@stepupproperties.co.uk, by phone on +44 20 7096 1943, or by post at Hendon, London, NW4 4LH.

What information we collect

We only collect information you choose to give us when you contact us or use one of our forms. Depending on the form, this may include:

• Your name
• Your email address
• Your phone number
• Your property address or address of interest
• Details of your enquiry, the property, or any issue you report
• Any other information you choose to include in your message

We do not collect any sensitive personal data, and we do not knowingly collect information from children.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide the service you have asked for
• Arrange valuations, viewings, inspections, or maintenance visits
• Manage tenancies, lettings, and sales where you are our client
• Send you property updates or newsletters, but only if you have asked us to
• Keep records as required for our legal and regulatory obligations

Our legal basis for using your information

Under UK data protection law, including the UK GDPR and the Data Protection Act 2018, we rely on the following lawful bases:

• Consent - for example, when you sign up to receive property updates by email. You can withdraw your consent at any time.
• Contract - where we need your information to provide a service you have requested, such as a valuation or property management.
• Legitimate interests - to respond to enquiries and run our business in a reasonable way that does not override your rights.
• Legal obligation - where we are required by law to keep certain records, for example anti-money-laundering or Right to Rent checks.

Who we share your information with

We never sell your personal information. We only share it where necessary to provide our services or where required by law. This may include:

• Form, email and website service providers who help us receive, store and respond to your messages
• Tenancy deposit schemes, such as the DPS or mydeposits, where you are a tenant or landlord
• The Property Redress Scheme, which we are a member of, where required to resolve a complaint
• Referencing and Right to Rent check providers, where you are renting through us
• Professional advisers, regulators, or authorities where we are legally required to do so

In this WordPress version, form submissions are sent directly to StepUp Properties by email and stored privately in WordPress for follow-up. No third-party form relay is used.

How long we keep your information

We keep your personal information only for as long as we need it for the purpose we collected it, and to meet any legal or regulatory requirements. General enquiries are usually kept for up to two years, while records relating to a tenancy, sale, or legal obligation may be kept for longer where the law requires it. After this, we securely delete or anonymise your information.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. While no method of transmission over the internet is completely secure, we work to protect your data and keep our systems up to date.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information where there is no good reason for us to keep it
• Ask us to stop or limit how we use your information
• Object to us using your information for direct marketing
• Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, email us at info@stepupproperties.co.uk. We will respond within one month. There is normally no charge.

Cookies

Our website uses a small amount of essential browser storage to remember your cookie choice. We do not use advertising or third-party tracking cookies. You can read more in our Cookie Policy.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first at info@stepupproperties.co.uk so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date. This policy was last updated in June 2026.